As a renter, it’s imperative to retain all the important information related to your rental property, without having to spend hours sifting through documents and files.

That’s where PropertyMe portal comes in, allowing you to view key property and tenancy information in one place. Reach out to your property manager to set up your login to the portal. Available on desktop or via an app on your smart phone.

If you require maintenance on your rental property, please contact your property manager directly or start a chat with Alex our Chatbot, who will be able to lodge the request for you.

What is an urgent repair in Victoria

Under the Residential Tenancies Act 1997, urgent repairs in a rental property are:

• Burst water service
• a blocked or broken lavatory system
• a serious roof leak
• a gas leak
• a dangerous electrical fault
• flooding or serious flood damage
• serious storm or fire damage
• a failure or breakdown of any essential service or appliance provided for hot water, water, cooking, heating or laundering
• a failure or breakdown of the gas, electricity or water supply
• a failure or breakdown of any cooling appliance or cooling service
• a failure to comply with any rental minimum standards
• a failure or breakdown of any safety-related devices, including a smoke alarm or pool fence
• an appliance, fitting or fixture provided by a residential rental provider that uses or supplies water and is malfunctioning in a way that results, or will result, in a substantial amount of water being wasted
• any fault or damage that makes rented premises unsafe or insecure, including a pest infestation and the presence of mould or damp caused by or related to the building structure
• a serious fault in a lift or staircase