Four properties, zero hassles: How one portfolio simplified property management for this Melbourne investor
Teleisha Thomas
June 2025In this article, we share a property management case study that highlights how consolidating multiple investment properties under one expert team can transform the investor experience. The result: fewer headaches, better oversight, and a property strategy that works harder.
As a busy cosmetic physician with a growing property investment portfolio, Dr Sandhu didn’t have time to juggle multiple managers or chase updates across agencies. With four properties spread across Melbourne, he needed a smarter, more streamlined way to stay on top of his assets.
Since consolidating his investment properties under one portfolio with a Jellis Craig Property Manager, he said the difference has been remarkable. The expert-led service gives investors full visibility and strategic support through one trusted point of contact.
“Having a dedicated specialist who understands my entire portfolio has made all the difference,” Dr Sandhu said. “I no longer deal with multiple contacts. I just pick up the phone, speak to one person, and they instantly understand the full picture. It saves me a lot of time.”
As a passionate and experienced Property Manager and Leader, Nicole Katsivelas thrives on driving growth and optimising results. With her proactive and efficient approach, she focuses on identifying opportunities to enhance performance, while ensuring seamless operations and exceptional customer service. Nicole’s level-headed and strategic mindset enables her to quickly adapt to changing circumstances, develop effective solutions, and deliver results that exceed expectations.
At the heart of her leadership philosophy is the belief in the power of emotional intelligence. By understanding and assessing strengths, Nicole empowers individuals and teams to achieve their full potential. “My ability to lead by example and build meaningful relationships enables me to foster a culture of collaboration, accountability, and continuous improvement.”
Nicole brings a wealth of experience from her extensive tenure in the property management industry. With a sharp ability to handle diverse situations, she is dedicated to attaining mutually beneficial solutions for both Rental Providers and Renters. Nicole's commitment to her clients is evident in her unwavering pursuit of providing top-notch guidance. Through accurate and customised insights, she enables them to make well-informed choices that align with their goals.
Simplicity and peace of mind
From leasing and inspections to repairs, compliance and reporting, having your investments under one cohesive portfolio coordinates every aspect of property management, cutting costs, eliminating duplication, and saving valuable time.
For Dr Sandhu, the biggest benefit has been simplicity and peace of mind.
“It’s reassuring to know that one person is across everything,” he said. “They understand my properties, how I like to communicate, and what’s important to me. If something needs my input, they’ll flag it—otherwise, I know it’s handled.”
He believes the service is ideal for time-poor professionals looking for less stress and more control.
“I would strongly recommend working with one company and one team,” he said. “It makes life so much easier, especially when you’re managing a career or juggling multiple commitments. It really takes the pressure off.”
Expertise that delivers results
With over 25,000 properties under management, Jellis Craig brings scale, insight and market expertise to every client relationship.
“We’ve built a trusted network of experts who understand the Melbourne rental landscape,” said Ms Katsivelas. “Our team stays ahead of regulatory changes, tracks market trends, and helps clients make proactive decisions that maximise long-term returns.”
Investors also benefit from the PropertyMe owner portal, offering real-time visibility into income, maintenance, inspections and financials. Ms Katsivelas said the service was created to meet the needs of investors who want a more consistent, strategic approach to property management. “Centralising property management with one expert team delivers greater efficiency, clearer oversight, better-informed decision-making and stronger financial performance,” she said.
To learn more about how Jellis Craig can optimise your property investments, contact the property management team today.
