Laura LaBruna

Laura La Bruna brings an authentic and personable approach to her role as Property Manager at Jellis Craig Kensington. Highly experienced, her passion for property is equalled only by her understanding of each individual clients' needs and her delivery of premium property management solutions.

At the heart of her success is Laura's commitment to clear, calm and consistent communication.

"When communicating with clients, my preference is always to pick up the phone, or even meet face to face, if possible," says Laura. "While technology can support many aspects of my role, I strive for personal interactions. This allows me to build trust and strengthen my working relationships, giving clients comfort and confidence in the professional services we provide."

To deliver premium outcomes, Laura leverages her own experience and knowledge of property ownership to meet and exceed landlord expectations.

"I manage properties as if they were my own. I am solutions-focused and if a situation arises that needs immediate attention, I find a resolution based on my expectations as an owner," says Laura. "Being proactive, and having genuine empathy, are hallmarks of my professional style."

When it comes to keeping clients up-to-date, Laura actively shares her knowledge of Melbourne's inner north west rental market as well as the requirements of the Residential Tenancies Act. Regular appraisals, routine inspections and the prompt resolution of maintenance matters ensure a seamless client experience.