Coronavirus - Tenant FAQ | Jellis Craig

December 08, 2020

Coronavirus - Tenant FAQ

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At Jellis Craig, our priority is supporting our clients and the community.

In order to help you as a tenant understand the current state of play and make informed decisions in relation to your rental property, we have put together a series of frequently asked questions for your reference.

How can I contact my Property Manager or the Office?

The office number is still operating as normal and can direct your call, otherwise you can still contact your Property Manager at any time by calling their direct line, mobile number or via email. Our offices are open to the public, please contact your local Jellis Craig office to find out more.

Does this situation change any of my rights as a tenant?

Despite the changing landscape, your rights as a tenant remain the same. Tenants and Landlords must continue to abide by the Residential Tenancies Act 1997. There are measures that the State and Federal Governments may put in place that may relate to your tenancy. We will update this page as often as possible when any new arrangement has been made.

Will routine inspections be taking place?

Routine inspections are allowed to proceed either in person or virtually. If your property is scheduled for a routine inspection your property manager will be in touch, we may require your assistance to take a series of detailed photographs and/or a video walk through of your property.

Your property manager will be in touch with more details when your inspection is due.

Are open for inspections or private appointments allowed or rental properties or if my property is being sold?

The most recent Government changes mean open for inspections are now permitted with COVIDSafe measures in place.

Inspection Guidelines:

  • Entry to the property is limited by a density quotient of 1 person per 2 square metres
  • All attendees are recorded electronically for contact tracing purposes
  • Standard social distancing and hygiene requirements remain

You can read more here:

Am I able to sign a new lease for a rental property?

Yes, please ensure you contact the leasing agent to book a time to inspect the property and you can complete an application form for the property online.

What happens if I need maintenance completed at my house?

Under current restrictions property maintenance is a permitted activity.

Can I be evicted if I can’t pay my rent?

New temporary laws have been introduced to help protect Victorian Tenants and Landlords from the impact of coronavirus.

Tenants and Landlords still need to abide by the Residential Tenancies Act 1997 (the Act), and also the COVID-19 Omnibus (Emergency Measures) Act 2020. These new laws apply for 6 months, beginning 29th March 2020. We are waiting on government announcements if these new laws will continue past 29th September.

The COVID-19 Omnibus ACT 2020 creates a moratorium on evictions in certain circumstances, and includes provisions to facilitate rent relief (for eligible tenants only), suspensions on rental increases, and establishment of a new dispute resolution process. These laws also make changes to how the landlord or tenant may end the tenancy during this 6 month moratorium period. For more detailed information for tenants for eligibility for reduced rental agreements ending a tenancy please visit Consumer Affairs Victoria - Information for Tenants and Landlords.

What happens if I have lost my job (or experiencing financial hardship due to COVID-19) and need to move out of a fixed term lease?

If you need to vacate the property due to loss of employment or income you should contact your Property Manager who will speak with the Landlord to see if an agreement can be made to end the lease early. If the Landlord does not agree to this, you may apply to VCAT based on severe hardship.

Can I reduce or defer my rental payments?

If you are experiencing financial hardship as a result of coronavirus please ensure that you contact your Property Manager as soon as possible and they can guide you through the relevant steps to apply to reduce or defer rental payments – at the approval of the Landlord.

What does this actually mean?

If you are experiencing genuine hardship as a result of COVID-19, then we require you to contact your Property Manager as soon as possible.

You should also explore the available options announced by the Government on assistance packages that have been released. If these options are not enough, you will be asked to complete our Financial Hardship Application, providing more specific details regarding your situation.

Once this form and supported documents have been completed, the Landlord will be consulted and they will make the decision about a potential payment plan agreed to with the tenant.

Please note that Jellis Craig cannot make a decision on the owners’ behalf. We ask that you are patient with this process as the Landlord will also need to consider their own personal situation before making their decision.

Even under these circumstances, rent is still due and payable, and it is highly unlikely that you will come to an arrangement in which there is no rent payable at all. As a result, it is advisable that you would want to avoid a large debt accumulating as this will affect your ability to rent in the future, or secure future leases. It is imperative that if you have been genuinely impacted financially by coronavirus that you contact your Property Manager.

What is the rent relief package legislated by the State Government?

The Victorian Government has approved a rent relief package that provides funding for tenants who are under financial duress due to Coronavirus impacting their financial situation.

This is a one-off grant specifically for tenants to ensure that they can maintain safe, secure and stable accommodation and is paid directly to the tenant’s agent, lessor or the landlord to contribute to the tenant’s rental payments during this time of financial hardship.

If you are suffering financial hardship, please speak with your property manager in the first instance, and they will ask you to complete the Jellis Craig Financial Hardship Form. Once this is completed, we can understand your situation further and contact your landlord. We would also encourage you to investigate the rental relief package to assess if you qualify.

Where can I find more information?

As the information being provided by the Victorian Government is updated regularly, further information regarding these announcements can be found below:

- DHHS - Stage 4 Restrictions

- Consumer Affairs Victoria

Should you have any questions please don’t hesitate to contact Jellis Craig via email or phone.

Any advice contained in this article is of a general nature only and does not take into account the objectives, financial situation or needs of any particular person. Therefore, before making any decision, you should consider the appropriateness of the advice with regard to those matters. Information in this article is correct as of the date of publication (28th October 2020) and is subject to change.

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