Coronavirus - Seller FAQ | Jellis Craig

July 08, 2020

Coronavirus - Seller FAQ

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At Jellis Craig, our priority is supporting our clients and the community throughout this challenging time.

In order to help you understand the current state of play and make informed property related decisions, we have put together a series of frequently asked questions for your reference.

Note: Stage 3 Restrictions apply to Metro Melbourne and Mitchell Shire (from 8th July 11.59pm), if you are located in Regional Victoria and you are under different restrictions, please view this article.

How has Coronavirus impacted the state of the market?

We are still seeing a significant volume of buyer activity in the market and have facilitated a large number of transactions over the past few months. We have adapted how we do business and we are still receiving a lot of enquiry which is evidence to indicate that the market is still very much active.

Are properties still selling?

Yes, properties are certainly still selling. Across our network we still seeing a lot of transactions taking place and we are in direct contact with a very active pool of buyers who are wanting to purchase. Our focus is matching these buyers with the right property.

We have adapted the way we operate and have adjusted many of our property campaigns to work effectively throughout this time. As a result, we continue to see a number of interested parties across Jellis Craig listings and our properties are still selling well under these changed conditions.

What should I do if I want to sell my property during this time?

If you are considering selling, we are here to assist you. We are very well prepared to sell property throughout this period and will continue to provide an exceptional level of service, delivering the best possible result for each and every one of our clients.

Can I still get my property appraised?

We are still able to offer market appraisals by attending your property and exercising the utmost care when it comes to hygiene and social distancing.

Alternatively, we are also able to offer you a virtual appraisal and an opinion of value without needing to physically visit your home. We can do this via FaceTime, Zoom and various other live streaming platforms.

We welcome you to contact us to discuss how we can appraise and successfully sell your property during this period.

If you would like to see how the market in your suburb is performing, you can also view and download your Suburb Report here.

To find out more about virtual appraisals, click here.

Can I still sell my property via an auction?

Yes, you can. Whilst the current restrictions prevent public auctions from taking place we are able to host online auctions.

Our Agents and Auctioneers are trained to operate in a range of challenging situations while focusing on achieving the best possible outcome for you.

How is paperwork signed remotely?

We already use digital contracts to facilitate sales in a seamless manner and will continue to do so throughout this time.

How can someone view my property?

We are still able to hold Private Inspections. You can view our inspection guidelines here.

In addition, we are recommending that new listings include additional photography, property videos and 3D virtual tours to assist those buyers interested in your property that are unable to visit in person.

What are you doing to mitigate the risk of exposure to Coronavirus during private inspections?

We are exercising the utmost care when it comes to hygiene, social distancing practices and Government regulations when hosting inspections.

We have the following guidelines in place;

  • All inspections are by Private Appointment only, one attendee and the agent
  • Healthy social distancing with the agent (at least 1.5m) must be adhered to while at the property
  • Attendees must refrain from touching surfaces within the property and use hand sanitiser where possible
  • Anyone who has tested positive to, or has symptoms associated with Coronavirus must not attend an inspection


How do the current circumstances change the way my property would be marketed?

At Jellis Craig, our Agents are committed to providing our clients with a tailored marketing strategy regardless of the current market conditions or challenges the community is facing. We will ensure your property is given every opportunity to be seen by all potential buyers through a tailored marketing campaign. It is now more important than ever to promote your property to a targeted group of buyers and also showcase as many features of your property as possible.

In addition to listing your property online through traditional channels such as property portals, we can help you achieve a tailored campaign by;

  • Taking additional photos to include all rooms and key features of the property
  • Shooting a property video to help give buyers a better feel for your home prior to inspection
  • Utilising new technology to do a property 3D scan
  • Hosting your property on the Jellis Craig website attracting more than 150,000 visitors per month
  • Utilising Jellis Craig’s own targeted digital marketing product which will showcase your property to a highly targeted audience
  • Sending your property out via a targeted email to our database of buyers who have expressed an interest in properties like yours
  • Making direct contact with our pool of active buyers on our database


Speak to one of our local property marketing experts to discuss your bespoke marketing campaign and how you can reach the right buyer during this time.

Why is Jellis Craig so well positioned to sell my house during this time?

Our team is always focused on working in an adaptable and innovative way, as a result they have responded well to the changing environment. We are very well positioned to face the challenges of any restrictions and will continue to adapt that way we operate as required.

At Jellis Craig we are here to support you and provide guidance through these times. If we can assist you with any of your property needs, please do not hesitate to get in touch.



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