A little about me
With an extensive professional background in customer service, Sophie Dell'Aquila uses her position as Assistant Property Manager at Jellis Craig Stonnington to nurture and strengthen client relationships.
Placing excellent communication and prompt, timely responses to client queries at the heart of her customer focused approach, Sophie is committed to delivering exceptional service to both landlords and tenants. She places the needs of her clients first at each interaction and touchpoint.
Sophie complements her experience as a customer service coach with a Diploma of Human Resources, further underlining her skills as a 'people person'. With a keen eye for detail, Sophie recognises how important strong organisational skills, combined with a genuine passion for helping people, can be in delivering a responsive and seamless property management experience.
"It goes without saying that the Jellis Craig Stonnington property management department is a busy, productive office," says Sophie. "I am motivated to ensure I support both my colleagues and our clients by listening carefully to their needs and providing a tailored approach that addresses individual needs; not a 'one size fits all' approach."
Staying across local market trends, insights and broader industry regulations, Sophie couples integrity with professionalism to build lasting client relationships based on trust and transparency.
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