We understand and appreciate that you are concerned about privacy, particularly in relation to the use and disclosure of Personal Information. We are committed to providing a high level of privacy in relation to all Personal Information that is collected by us.
What Personal Information do we collect from you?
For the purposes of this Statement, "Personal Information" is information from which your identity is apparent or can be reasonably ascertained.
The types of information generally collected by us may differ, depending on whether you are or would like to become a franchisee, vendor, purchaser, landlord, tenant, supplier, employee, agent or independent contractor.
Generally, the type of Personal Information collected by us includes your name, address, mobile and telephone numbers, facsimile number and e-mail address. If applicable we may also require details of your company's ABN and/or ACN, financial information including bank account and credit card details, profit and loss statements, balance sheets, your employer and occupation details and title and mortgage details of any relevant property.
If you do not provide us with the Personal Information that we require, we may be unable to carry out the services requested by you.
How do we collect your Personal Information?
Personal Information may be collected as follows:
Through our website, we can only obtain such information if you send an e-mail message and complete an on-line inquiry.
When you look at our website, we may make a record of your visit. The following information may be logged for statistical purposes: -
Any such statistical analysis does not identify you.
How do we use your Personal Information and to whom may it be disclosed?
Any Personal Information that we collect will be used and disclosed by us so that we can provide you with the services that you have requested or otherwise to enable us to carry out our functions as professional real estate agents, including at any time selling our real estate business.
You specifically authorise that the following disclosures of your Personal Information may be made by us:
In relation to the Personal Information of franchisees, the purposes include those mentioned above and also the following:
You acknowledge, where we and/or our franchisees reasonably determine it to be appropriate, we and/or our franchisees may add such of your Personal Information including your name, address, mobile and telephone numbers, facsimile number and e-mail address to our database or databases of our franchisees or any of our related companies. The databases will be used for ongoing marketing and sales related purposes or to advise you of the other services we, our franchisees or our business partners or affiliates can offer. If we or our franchisees elect to retain such Personal Information, you have our commitment, and theirs, to your privacy.
The type of marketing and sales activities that we and our franchisees undertake includes forwarding material to you so that you are kept updated in relation to various property related issues or other services we and our franchisees can offer you. If at any time you do not wish to continue receiving this information, we and our franchisees provide an "opt-out" procedure in each communication to you.
Neither we nor our franchisees will rent, sell or otherwise disclose your Personal Information to any other company or organization, without your prior consent where that consent is required by law. You do, however, consent to our use and disclosure of your Personal Information of or incidental to a sale of our business or of the business of our franchisees to a third party or where we or our franchisees outsource duties, including database management to an external service provider for purposes of rendering the required services.
You acknowledge our use and disclosure of Personal Information collected prior to 21 December 2001 is only subject to some parts of the Act and we may separately quarantine this category of Personal Information.
When emailing or providing Personal Information or us or our franchisees via our website, please be aware that there are risks involved in transmitting such information across the Internet. Our website contains links to other websites. We have no control over and take no responsibility for the privacy practices employed at other websites.
We have secured our website using industry standard technology. However, we cannot provide any guarantee with respect to the security of your Personal Information and we will not be liable for any breach of security or unintended loss or disclosure of information due to the website being linked to the Internet.
What to do if you don't want to receive future mail outs?
In each direct marketing communication that you receive from us we will endeavour to attach simple instructions on how you can immediately unsubscribe from our mailing list. In any event, you can opt out from receiving direct marketing material by e-mailing our Privacy Officer or the Privacy Officer of any of our franchisees and asking to be removed from the mailing list. Alternatively, you can fax or mail a request asking for deletion. Contact details are set out below. There is no fee for such deletion.
Access to Your Personal Information
There is a Privacy Officer at our head office and one for each of our franchisees. The relevant Privacy Officer will ensure that your Personal Information is accurate, compete and up to date.
We use all reasonable endeavours to secure any Personal Information that we hold about you and to keep this information accurate and up-to-date. Your Personal Information is stored behind industry standard firewalls and where applicable, protected by user names and passwords.
Changes To The Statement
If you believe that your privacy has been breached, please contact our Privacy Officer or the Privacy Officer of the franchisee closest to you.
CONTACT DETAILS - Privacy Officers
Jellis Craig Corporation
818 Glenferrie Road
Hawthorn VIC 3122
P: 03 9810 5000
F: 03 9815 0333
Jellis Craig and Company - Hawthorn and Balwyn
818 Glenferrie Road
Hawthorn VIC 3122
P: 03 9810 5000
F: 03 9819 2511
45 High Street,
Glen Iris VIC 3146
P: 03 9809 8903
F: 03 9809 8989
Jellis Craig Doncaster
4/861 Doncaster Road
Doncaster East VIC 3109
P: 03 98513888
F: 03 98513800
Jellis Craig Inner North - Clifton Hill, Northcote & Kensington Offices
324 Queens Parade
Clifton Hill VIC 3068
P: 03 9481 6800
F: 03 9481 6877
Jellis Craig Richmond
369 Bridge Road
Richmond VIC 3121
P: 03 9428 3333
F: 03 9428 2789
Jellis Craig Armadale
Level 1 / 1121 High Street
[PO Box 8633]
Armadale VIC 3143
P: 03 9832 0528
F: 03 9832 0550
Jellis Craig Mt Waverley
280 Stephensons Road
Mount Waverley VIC 3149
P: 03 8849 8088
F: 03 9830 8180